Mint Property Mate FAQs
Do I need to give my tenant my phone number or email?
No. Mint keeps all communication inside the app, so tenants never receive your personal contact details. Everything stays professional, structured, and arms‑length.
How do tenants submit maintenance or upgrade requests?
Tenants use Mint’s structured forms to submit maintenance issues or request upgrades. They can add photos and details, and you get a clean, complete request every time.
Can I propose cost‑sharing for upgrades or repairs?
Yes. When a tenant requests an upgrade, you can propose a cost‑share directly in the app. Mint records the agreement so both sides know exactly who’s paying for what.
What happens with emergency maintenance issues?
Emergency requests are automatically prioritised and flagged at the top of your queue, so you can act fast and protect your property when it matters most.
Can Mint help me find trades or get quotes?
Absolutely. You can request quotes from thousands of providers in a few taps, compare them in‑app, and approve the work without digging through emails.
Can I use my own trades?
Yes. Mint lets you store your trusted contacts and assign jobs to them whenever you like.
How does Mint help with inspections?
You can complete inspections yourself, ask your tenant to do it, or let Mint connect you with a trusted inspector. Reports include photos, videos, notes, and multiple angles per room.
Does Mint help me stay compliant?
Yes. Mint tracks compliance requirements based on your property and jurisdiction, sends reminders, and stores certificates so you always know what’s due and what’s done.
Can I store warranties and appliance instructions?
You can store warranties, manuals, receipts, and installation details — and share them with tenants so you don’t get the same questions every lease cycle.
How does Mint handle rent, bills, and financial tracking?
Mint automatically tracks rent, shared bills, expenses, and cashflow. You get clear insights into yield, performance, and tax‑ready reporting without spreadsheets.
Does Mint send rent reminders or overdue notices?
Yes. Mint can automatically send rent reminders, overdue notices, and shared bill notifications based on your preferences.
Where are contracts and bond details stored?
Lease agreements, renewals, and bond lodgement details are stored in the tenant’s profile, so everything is easy to reference throughout the tenancy.
Can I see all communication in one place?
Yes. All communication threads — general, financial, maintenance, inspections — appear in one clean, organised screen. No inbox chaos, no missed messages.
Is Mint suitable for self‑managing landlords?
Mint is built specifically for self‑managing landlords who want clarity, control, and zero mental load — without paying for a property manager.